Return Policy for Tuck and Char Co.
Last Updated: [August 11th, 2023]
At Tuck and Char Co., we aim for 100% customer satisfaction. If for any reason you’re not completely happy with your purchase, we’ve outlined our return policy below.
1. Return Period
You have 7 days from the date you receive your item(s) to initiate a return.
2. Condition of Returned Items
Items must be returned in their original condition, unworn, unwashed, and with all tags still attached. Items that do not meet these criteria will not be eligible for a return.
3. Return Process
To initiate a return, please contact our customer service team at tuckandcharco@gmail.com They will guide you through the return process and provide you with any necessary information.
4. Refunds
Once we receive and inspect the returned item(s), we’ll process your refund. Refunds will be issued to the original payment method. Please allow up to 7-10 business days for the refund to appear in your account.
5. Return Shipping
Customers are responsible for return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance as we cannot guarantee receipt of returned items.
6. Exceptions
Sale items, customized products, or items specified as “non-returnable” on our site may not be eligible for returns.
7. Changes to This Return Policy
We reserve the right to modify this return policy at any time, so please review it frequently.
8. Contact Us
If you have any questions regarding our return policy or need assistance with a return, please contact us at tuckandcharco@gmail.com